Feb 25, 2016
CCB, client case, our work
Since we still feel the loving vibes of the Valentine's Day celebration (we should feel them all year long, isn't it?) and all it's wonderful sweet-tooth gifts, one thing comes to mind and it just so happens that it has to do with our work and client: sugar.
Read below how we help brands get more insight in the consumer's needs and trends.
The Südzucker group was formed in 1926 and is one of the leading food producers in Europe and the leader on the European sugar market with a sugar production of round 4.8 million ton.
There was a clear need to get in-depth understanding of the German sugar consumer in general, of the Südzucker consumer more specifically, and on key information about the real added value aspects the Südzucker brand (should) offer(s).
What did we do?
We set up a combination of qualitative and quantitative research. First, a qualitative Consumer Consulting Board (also known as online research community) of three weeks with 114 German sugar users resulted in more than 5,000 individual posts and over 650 pictures. This rich qualitative data provided them with insights about the world of sugar, consumer’s opinion of sugar brands and how Südzucker could evolve as a brand in the future.
Secondly, a quantitative Brand Health survey gave Südzucker insights on the awareness, usage, associations and brand performance of the German sugar brands. Finally this survey helped us understand the relevant touchpoints of heavy Südzucker users.
The results of this research were presented towards different Südzucker stakeholders (including Südzucker staff, but also some of their marketing agencies) in an activating way. The workshop included a presentation, immersion exercises, quizzes, ideation games, etc., resulting in very actionable recommendations and ideas to create a clear and actionable brand.
Based on this research, the Südzucker marketing agencies were briefed to build their marketing plan of the coming year(s), taking this consumer information into account. In the end, this research enabled Südzucker to develop their unique future brand positioning and to steer their communication through all relevant touchpoints.
How did the client experience it?
“InSites Consulting did brilliant work during the entire project, with the execution of the market research, perfect customer service, the processing of the results and an unequaled way of presenting and explaining the results. Amazing! Haven’t seen such good work for a long time.”
Benjamin Kalberlah, Marketing Manager Südzucker